Refund Policy
At Voytrix, we want you to be completely satisfied with your purchase. If you are not satisfied with an item, we offer a 10-day refund policy, subject to the conditions outlined below.
1. Eligibility for Refunds
To be eligible for a refund, items must meet the following criteria:
- The item must be returned within 10 days of the delivery date.
- The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
- Items that are damaged due to misuse or mishandling are not eligible for a refund.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Perishable goods (e.g., pet food or treats) once opened.
- Gift cards or promotional items.
- Clearance or final sale items.
3. How to Request a Refund
To request a refund:
- Contact Us: Email our customer support team at support@voytrix.com within 10 days of receiving your item. Please include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
- Approval: Once we review your request, we will notify you of your eligibility for a refund and provide return instructions if applicable.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item was damaged or incorrect upon delivery.
4. Refund Process
- After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.
- Please note that processing times may vary depending on your payment provider.
5. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check with your bank or credit card provider, as there may be processing delays.
- Contact us at support@voytrix.com, and we will be happy to assist.
6. Damaged or Incorrect Items
If you receive an item that is damaged or not as described, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs, once the issue is verified.
7. Contact Us
For any questions or assistance regarding refunds, please contact our customer support team:
Email: support@voytrix.com
